EVP, Client Service Director

Company: Fingerpaint
Location: Cedar Knolls
Posted on: July 1, 2025

Job Description:

Intro: Reimagine what a health and wellness agency can be. At Fingerpaint Group, we’re built differently—independent by nature and driven by empathy. Here, your individuality fuels innovation, and your talent finds its spark. With a powerhouse team spanning the U.S. and Europe, we’ve breathed life into over 200 brands, crafting experiences that resonate and inspire. This is where creativity flows effortlessly—where bold ideas flourish, collaboration ignites, and extraordinary happens every day. Objectives of This Role: The EVP, client service director is a department leader. You will be responsible for managing agency book of business inclusive of multiple clients and brands. This role will focus on business development opportunities through organic and new client growth. You are ultimately responsible for all brands, their financial management, and profitability. Duties and Responsibilities: Responsible for overall agency performance P/L responsibility: ensure financial goals are attained (forecasts, margins, write-offs, etc) Responsibility over all client relationships Mine for organic growth opportunities with existing clients Lead new business efforts Provide direction and guidance on capability and agency activities Mentor and grow account service team Recruit and retain best-in-class talent Job Requirements: 12 to 15 years of experience in a pharmaceutical or healthcare marketing agency? Effective presentation, mentorship, and client-facing skills? Solid understanding of Veeva systems and client requirements Master of industry trends and guidelines (eg, CAN-SPAM, privacy policy, etc) Fluent in market research methodology and approaches Understand brand fundamentals (positioning, messaging, creative concepts) and how they all work together Possess deep knowledge of category and competitive set, as well as client pipeline Understand FDA rules/regulations and life cycle of a brand Understand competitors and advocacy groups for each account/brand Bachelor’s degree or higher Media, analytics, and measurement experience Requires travel Don’t meet every single requirement? That’s okay! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Fingerpaint, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles! Our team of qualified recruiters can match you with the right opportunity. Fingerpaint Group provides equal employment [and affirmative action] opportunities to all applicants and employees. We are proud to recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, protected veteran status, physical or mental disability, sexual orientation, gender identity, marital status, or citizenship status.

Keywords: Fingerpaint, Reading , EVP, Client Service Director, PR / Public Relations , Cedar Knolls, Pennsylvania