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Diagnostic Technical Skills Writer

Company: Penske
Location: Reading
Posted on: January 16, 2020

Job Description:

Position Summary: The purpose of this role is to maximize the effectiveness of diagnostic and troubleshooting information available to our VDA team, field associates, MS's, BSM's, DSM's, Warranty team, etc. The information will be written in a concise and standardized format. Easy for the associate to comprehend with all the necessary details, all in one location / document. This role will be responsible for the quality and content of all documents produced and distributed to the organization by the VDA team. This role will also be required to review / reject or approve all KBA articles submitted by the VDA team. This role will be required to standardize the article, format it and publish the information into a user friendly document. This role will also be responsible for validating / documenting and publishing new OEM technology which will require travel to various field locations. This position is located at our Corporate offices in a beautiful country setting 7 miles South of Reading, PA which is a convenient commute with ample free and easy parking. 2675 Morgantown Rd Reading, Pennsylvania Major Responsibilities: • Researching, validating, documenting and publishing Diagnostic and Troubleshooting Service Bulletins / KBA's for Penske corporate and field. • Accepting / rejecting / reviewing all VDA KBA's for content, completeness and accuracy. Publishing those that are approved in a standardize format for corporate and the maintenance field team locations to use. • Required to attend various OEM ILT courses as well as being current on all OEM web-based training / certifications. Travel is required. • Responsible for validating / documenting and publishing new OEM diagnostic and troubleshooting technology. This will be field work, travel is required. • Revisiting all previous published KBA's, Service Bulletins, etc. annually to ensure they are not outdated / still current. • Assist with answering the VDA phones during peak and back-logged hours. • Other projects as assigned by the Manager Qualifications: Qualifications: • High School Diploma or equivalent required • Bachelor's Degree preferred. If no degree, equivalent work experience is required. • 2 years of VDA Support Center experience required. • Advanced ability to diagnose HDD / MDD engines and chassis required • Advanced knowledge of all OEM diagnostic software programs required • Must have advanced knowledge of specialized computer programs, image and graphic design programs, etc. • Must have advanced knowledge of searching all the various OEM web-sites, troubleshooting manuals and documents • Must be able to make decisions based upon key processes steps • Ability to multitask is required • Must have knowledge and expertise with all OEM diagnostic and troubleshooting programs • Must be able to drive diagnostics and repair process excellence • Ability to write and edit technical documents required. • Must have strong communication skills • Regular, predictable, full attendance is an essential function of the job • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: - The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. - While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. - Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more. Work Locations : PA Date posted: 01/11/2020

Keywords: Penske, Reading , Diagnostic Technical Skills Writer, Professions , Reading, Pennsylvania

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