Customer Success Specialist, Connected Fleet
Posted on: September 12, 2020
Penske is an essential business to our customers and communities,
our team is working hard to keep supply chains up and running. This
position is immediately available and we are actively recruiting,
interviewing and hiring for this role. Please apply today. We are
committed to the health and safety of our associates, candidates,
and customers. We have modified our hiring processes to include
increased phone interviews and where in-person activities are
required, we are practicing social distancing. You can learn more
about our company approach on our main company career page
Are you a Customer Service Ninja that loves to "Geek Out" with the
latest tech? If so you have to check out this new exciting role at
Penske. This is an opportunity to work with our exciting up and
coming Connected Fleet team to ensure delivery of thoughtful and
strategic transportation technology solutions (e.g. Onboard Tech,
Software, Apps, etc.) for each and every Penske customer.
This person will work closely with all members of the Connected
Fleet team. They must work to understand the needs and wants of our
external customers and have the ability to support the sales team
with that knowledge. Telematics/software knowledge is not required
for this opportunity, training will be provided.
Working in our Department will make you feel like you are working
for a tech startup nestled in Silicon Valley!
Who are we seeking?
- Customer Champion/Advocate
- Be the voice of our customer, protect and ensure a great
- Hyper-Customer Focus
- White-glove customer service
- Tech savvy
- Help customers to understand, adopt and implement new tech to
improve the their experience with Penske Connected Fleet Products &
- Troubleshooting, Problem Solving, Tech Support.
- Relationship-focused client management
- Proactive customer care - anticipate customer needs/wants
- Inform business strategy - understand customer experience
- Influence product development - provide customer feedback
- Helping the customer succeed - ensure positive customer
Candidates with sales or sales support experience and an
entrepreneurial mindset will be successful in this role.
- Become the subject matter expert on all commercial onboard
technologies available in the marketplace and a deep understanding
of how those technologies interface with Penske systems
-Customer consultations regarding onboard technology choices
-Sales team support and training
-Day-to-day onboard vendor communications
-Managing sales/marketing collateral, such as presentation
materials, newsletters, web content, etc.
-Other projects as assigned by the supervisor
-High School diploma or equivalent required
-4 year degree or relevant years of sales/sales support experience
-Effective communication skills are of the utmost importance as
this person will be in constant and direct contact with customers,
the Penske sales team and telematics service providers
-Product management experience, ideally on web-based products
-Experience working with both computer hardware and software is
important due to the end-to-end nature of onboard technology
- Regular, predictable, full attendance is an essential function of
- Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening are
-The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
-The associate will be required to: read; communicate verbally
and/or in written form; remember and analyze certain information;
and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be
required to stand, walk, and sit. The associate is frequently
required to use hands to touch, handle, and feel, and to reach with
hands and arms. The associate must be able to occasionally lift
and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception and
the ability to adjust focus.
Penske is an Equal Opportunity Employer
About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading,
Pennsylvania, is a partnership of Penske Corporation, Penske
Automotive Group and Mitsui & Co., Ltd. A leading global
transportation services provider, Penske operates a premier fleet
of vehicles and serves its customers from locations in North
America, South America, Europe, Australia, and Asia. Penske's
product lines include full-service truck leasing, contract
maintenance, commercial and consumer truck rentals, used truck
sales, transportation and warehousing management and supply chain
management solutions. Visit www.GoPenske.com to learn more.
Keywords: Penske, Reading , Customer Success Specialist, Connected Fleet, Professions , Reading, Pennsylvania
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