Systems and Process Analyst - Leave of Absence Team

Company: Penske
Location: Reading
Posted on: September 12, 2020

Job Description:

Penske is an essential business to our customers and communities, our team is working hard to keep supply chains up and running. This position is immediately available and we are actively recruiting, interviewing and hiring for this role. Please apply today. We are committed to the health and safety of our associates, candidates, and customers. We have modified our hiring processes to include increased phone interviews and where in-person activities are required, we are practicing social distancing. You can learn more about our company approach on our main company career page Gopenske.com. Position Summary: The Systems, Process, and Reporting Analyst will ensure all necessary systems and processes used by the Penske Leave of Absence and Accommodations Team are implemented and functioning properly in order to ensure that the team is running efficiently and important organizational data is documented and secure. The Leave and Accommodations team is critical to our business continuity, leading and administering processes, policies, and procedures that are vital to our associates health and wellbeing along with ensuring workforce continuity. This team is responsible for FMLA, ADA, Leaves of Absence, and Pandemic response. The systems, processes, and data for this team are essential to support critical business and associate decisions. In this role, you will have the responsibility of ensuring all telecom, CRM, and leave systems are functioning and integrating properly. Through data, observations, and feedback from leadership you will provide leave of absence process and system analysis, and recommend changes to improve efficiency. You will be responsible for workforce analysis, supporting the efficient functioning of the team and enabling the proper staffing to support and guide our associates through difficult times. This position will report directly to the Manager - Leave and Accommodations regularly interact with the Director of Corporate HR Organizational Effectiveness, Leave and Accommodations Specialists, and other key members of the HR Operations leadership team. This position will also frequently partner with our internal HRIS team, IT, Telecom, various software SMEs, and external vendors to assure all systems support our leave of absence and accommodations process. Qualified candidates for this role will have at least 3 years of prior experience in the implementation and ongoing support of functional systems and processes. Preferred candidates will have prior experience supporting other call centers. Project management and process analysis experience is highly preferred. Bachelor's degree or equivalent years of similar systems analyst level experience are required. This role is based at our global headquarters in Reading, PA. Responsibilities: - Implement, deploy, and maintain all necessary systems to support the leave of absence team. These include: Salesforce.com, Genesys/i3, When I Work, and various internal databases. Maintain necessary documentation for system upkeep and training. - Provide support to all leave and accommodation's staff on the use of all systems to perform efficiently. This includes ongoing system and process training as well as issue resolution and troubleshooting. - Conduct process reviews, documenting findings and distributing findings to manager. - Ensure all systems and processes are designed for an optimal experience. - Frequently collaborate with Penske's HRIS, IT, Telecom, Leave and Accommodations Team, and specialty software teams. Providing updates on systems usage and support, participating in internal user groups/forums, and sharing of best practices. - Compile daily and weekly reporting and analysis and distribute to stakeholders. Compile monthly reporting, analyzing for trends. - Conduct data integrity audits to ensure accurate reporting and identify training opportunities. - Identify opportunities to improve system through upgrades and implementations of new features. - Lead workforce planning and analysis for the call center. Plan and publish weekly leave team schedule to support hours of operation. - Other projects as assigned by supervisor Qualifications: Job Qualifications: - Bachelor's degree or equivalent relevant systems analyst work experience - 3 years of prior systems analyst roles supporting implementations and ongoing support of functional systems are required. - Prior experience supporting a contact center environment highly preferred. - Project management and process management highly preferred. - Prior experience with reporting and analysis required, quality certifications preferred - Must have demonstrated internal customer service skills, including troubleshoot and problem solving experiences. - Must have demonstrated strong organizational and documentation skills - Strong analytical skills, with the ability to review reports and make recommendations - Able to communicate effectively both in-person and through written correspondences and presentations with candidates, peers, managers, and leadership. - Ability to work in dynamic, fast paced environment, and keep up with a high volume of activity - Regular, predictable, full attendance is an essential function of the job - Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more. Work Locations : PA Date posted: 09/09/2020

Keywords: Penske, Reading , Systems and Process Analyst - Leave of Absence Team, Professions , Reading, Pennsylvania