Customer Success Specialist, Connected Fleet

Company: Penske
Location: Reading
Posted on: October 15, 2020

Job Description:

Position Summary:
Are you a Customer Service Ninja that loves to "Geek Out" with the latest tech? If so you have to check out this new exciting role at Penske. This is an opportunity to work with our exciting up and coming Connected Fleet team to ensure delivery of thoughtful and strategic transportation technology solutions (e.g. Onboard Tech, Software, Apps, etc.) for each and every Penske customer.
This person will work closely with all members of the Connected Fleet team. They must work to understand the needs and wants of our external customers and have the ability to support the sales team with that knowledge. Telematics/software knowledge is not required for this opportunity, training will be provided.
Working in our Department will make you feel like you are working for a tech startup nestled in Silicon Valley!
Who are we seeking?

• Customer Champion/Advocate
  
• Be the voice of our customer, protect and ensure a great customer experience!
  
• Hyper-Customer Focus
  
• White-glove customer service
  
• Tech savvy
  
• Help customers to understand, adopt and implement new tech to improve the their experience with Penske Connected Fleet Products & Services.
  
• Troubleshooting, Problem Solving, Tech Support.
  
• Relationship-focused client management
  
• Proactive customer care - anticipate customer needs/wants
  
• Inform business strategy - understand customer experience
  
• Influence product development - provide customer feedback
  
• Helping the customer succeed - ensure positive customer experience
  Candidates with sales or sales support experience and an entrepreneurial mindset will be successful in this role.
  
  Major Responsibilities:
  - Become the subject matter expert on all commercial onboard technologies available in the marketplace and a deep understanding of how those technologies interface with Penske systems
  -Customer consultations regarding onboard technology choices
  -Sales team support and training
  -Day-to-day onboard vendor communications
  -Managing sales/marketing collateral, such as presentation materials, newsletters, web content, etc.
  -Other projects as assigned by the supervisor
  -High School diploma or equivalent required
  -4 year degree or relevant years of sales/sales support experience preferred
  -Effective communication skills are of the utmost importance as this person will be in constant and direct contact with customers, the Penske sales team and telematics service providers
  -Product management experience, ideally on web-based products
  -Experience working with both computer hardware and software is important due to the end-to-end nature of onboard technology systems
  - Regular, predictable, full attendance is an essential function of the job
  - Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
  
  Physical Requirements:
  -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
  -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
  -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
  
  Penske is an Equal Opportunity Employer
  
  About Penske Truck Leasing
  Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.
  
  

Keywords: Penske, Reading , Customer Success Specialist, Connected Fleet, Professions , Reading, Pennsylvania