ReadingRecruiter Since 2001
the smart solution for Reading jobs

Service Desk Analyst - Remote

Company: Computer Aid Inc
Location: Reading
Posted on: January 10, 2021

Job Description:

The Service Desk Analyst I position is a key technical support role. The analyst must communicate with individual clients in order to understand their technical (IT) problems and communicate a resolution and/or escalate the issue and manage the incident resolution process. This role has a significant influence on customer service and customer satisfaction. This is a temp-to-hire, remote position. All candidates should be within 100 miles of Reading, PA. There are multiple shifts available: Sun-Thurs10AM-6:30PM 1PM-9:30PM Tues-Sat10AM-6:30PM 12PM-8:30PM 2PM-10:30PM Responsibilities: Respond to incoming call and e-mail queues promptly and document incidents accurately and simultaneously into the ticketing system. Monitor tickets generated by Network Management Systems for critical network problems; perform first-level troubleshooting to diagnose issues and escalate to the appropriate provider. Monitor and enforce system security guidelines for all clients. Create user accounts and access rights for clients when applicable. Provide exceptional customer service to all clients. Proactively support and maintain effective user relationships by educating clients on system operations and applications. Utilize the Knowledge Base to research, resolve, and respond to incidents and requests received via phone and e-mail in a timely manner, in accordance with incident management standards. Provide accurate troubleshooting and creative solutions to user problems of basic to moderately complex nature to ensure customer productivity. Manage the incident resolution process for all open incidents by following up with assigned support personnel and/or the affected user to ensure timely incident resolution and customer satisfaction. Acquire and maintain current knowledge of relevant software, hardware, systems, and support policies in order to provide technically accurate solutions to customers. Submit accurate, innovative resolutions to internal and customer knowledge base. Absorb feedback from management and from the Quality Assurance Program and monthly agent scorecards. Actively participate in the continuous improvement model; strengthening skills and working on areas of opportunity. Keep an open mind, positive attitude, and contribute to team camaraderie to effectively meet goals and expectations. Qualifications: Associates Degree from college or technical school preferred. Equivalent technical experience also considered in lieu of education. A+ or similar certification preferred. 1+ years of phone-based customer service experience preferred. 1-4 years as a SDA in a fast paced environment required. Excellent oral, organizational, typing, and written communication skills. Working knowledge of PC's, operating systems, applications, networks, and hardware concepts. Good analytical and problem-solving skills. Ability to work effectively both independently and with others to achieve team goals. Strong work ethic.

Keywords: Computer Aid Inc, Reading , Service Desk Analyst - Remote, Professions , Reading, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Courier - Postmates
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Levittown
Posted on: 01/18/2021

Delivery Driver Courier
Description: Delivery Driver Courier - Doordash Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger (more...)
Company: Centrum Jobs
Location: Levittown
Posted on: 01/18/2021

Regional OTR Drivers
Description: REGIONAL OTR DRIVERS WANTED IN THE NJ AND PA AREAS Top Drivers Earn over 75,000 Per Year Benefits, Home Time Paid Time Off Paid all practical miles, loaded or empty .50 for the first 2000 miles per (more...)
Company: Logistics One
Location: Levittown
Posted on: 01/18/2021


Delivery Driver - Flexible Schedule
Description: Deliver with Uber. Earn on your schedule.Deliver with Uber Eats on your schedule. Deliver for a few hours in the mornings, every night, or just on weekends-it's up to you.Earn Extra Money. You'll earn (more...)
Company: Uber Eats
Location: Lancaster
Posted on: 01/18/2021

Amazon Seasonal Warehouse Team Member
Description: br br Seasonal, Full Time Warehouse Team Member br br Shifts: br Night, Weekend br br Location: br Robbinsville, NJ br Job opportunities vary by location. We update postings daily with (more...)
Company: Amazon.com
Location: Levittown
Posted on: 01/18/2021

HIRING: Team Drivers - 10 Best Companies for Team Drivers
Description: Hiring CDL drivers in your area. Apply once and choose a trucking job that works for you. Get home when you want to, and get paid what you deserve Available
Company: Live Trucking
Location: Levittown
Posted on: 01/18/2021

Food Delivery Driver - Postmates
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Levittown
Posted on: 01/18/2021

CDL-A Team Driving Job - 52-56 CPM
Description: Covenant Transport is seeking CDL-A drivers Call or apply now. Benefits: ul li Pay: 52-56-- per mile li Unique matching program to team you up if you don't have a partner li As part of a truck (more...)
Company: Covenant Transport
Location: Levittown
Posted on: 01/18/2021

CDL-A Driver - Flatbed - Home every Weekend!
Description: Drive flatbed the right way with us and be HOME ALMOST EVERY NIGHT 100 of loads are pre-tarped/drop and hooks - NO coils, steel, or chains We are hiring company drivers for our Local Flatbed fleet. When (more...)
Company: Coastal
Location: Lancaster
Posted on: 01/18/2021

Maintenance Mechanic (Full-Time 3:30pm-11:30pm)
Description: At Lancaster General Health, our culture is what sets us apart and creates a lasting impression of our health system in the community and in the hearts of our patients and their families. A role with (more...)
Company: Lancaster General Hospital
Location: Lancaster
Posted on: 01/18/2021

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Reading RSS job feeds