Virtual Customer Service Representative - Vehicle Tech Support (Scheduling Coordinator(Part Time))
Company: Penske
Location: Reading
Posted on: January 13, 2021
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Job Description:
Position Summary:
The Scheduling Coordinator will serve as the customer's primary
contact with respect to fleet repair needs and oversight of
preventive maintenance compliance for the fleet. This position is a
part of our fast-paced and growing Fleet Management department.
This exciting position is located at our Corporate offices in a
country and suburban setting 7 miles South of Reading, PA. Our
location is a convenient commute with ample free and easy
parking.
Major Responsibilities:
- Schedule preventive maintenance repairs for customer's fleet of
vehicles
- Schedule needed repairs for customer's fleet of vehicles
- Act as a liaison between the servicing location and customer
- Demonstrate excellent phone and customer service skills to
interact with internal and external customers
- Other projects as assigned by the supervisor
Some keywords related to this position are: Automotive
mechanic/technician; Vehicle Maintenance; Diesel
mechanic/technician; military; Service Manager; Service Writer;
Service Advisor; Customer Service, Call Center Professional
- 2 or more years of customer service experience required
- Excellent written and oral communication skills and interpersonal
skills
- Ability to multitask in a face paced environment required
- Basic mechanical knowledge preferred
- High school diploma or equivalent required
- Associates or Bachelor's Degree preferred
- Proficiency with computers including Microsoft Word, Excel,
Outlook required
- Ability and willingness to obtain ASE C1 certification within 2
years of employment required. (Penske will assist in training, work
study time, and cost to obtain certification)
- Willingness or previous work experience in a call center
environment required
- Regular, predictable, full attendance is an essential function of
the job
- Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening are
required.
Physical Requirements:
-The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.
-The associate will be required to: read; communicate verbally
and/or in written form; remember and analyze certain information;
and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be
required to stand, walk, and sit. The associate is frequently
required to use hands to touch, handle, and feel, and to reach with
hands and arms. The associate must be able to occasionally lift
and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception and
the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading,
Pennsylvania, is a partnership of Penske Corporation, Penske
Automotive Group and Mitsui & Co., Ltd. A leading global
transportation services provider, Penske operates a premier fleet
of vehicles and serves its customers from locations in North
America, South America, Europe, Australia, and Asia. Penske's
product lines include full-service truck leasing, contract
maintenance, commercial and consumer truck rentals, used truck
sales, transportation and warehousing management and supply chain
management solutions. Visit www.GoPenske.com to learn more.
People living in or near these PA locations in the Reading area
have found our opportunities of interest. Wyomissing, Kutztown,
Hamburg, Pottstown, Lebanon, Quakertown, Exton, Allentown, Lehigh
Valley, Breinigsville, Fogelsville, Manheim, Lancaster, King of
Prussia, Millersville, Palmyra, Mt Joy, East Norriton, Bethlehem,
Montgomeryville, North Wales, Wilmington, Media, Ft Washington,
Horsham, Phillipsburg NJ, Harrisburg, York, Mendenhall,
Philadelphia.
Keywords: Penske, Reading , Virtual Customer Service Representative - Vehicle Tech Support (Scheduling Coordinator(Part Time)), Professions , Reading, Pennsylvania
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