Telecommute FT Roadside Assistance Coordinator (Harrisburg)
Company: Penske
Location: Reading
Posted on: February 25, 2021
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Job Description:
Position Summary:
A Penske Roadside Assistance Coordinator provides emergency
roadside assistance and a high level of customer service to
customers 24/7, 365 days a year. Coordinators answer customer
inquiries regarding maintenance and operation of over 200,000
consumer, commercial, and full-service leased vehicles nationwide
in our state-of-the-art call center. This requires the ability to
quickly assess and diagnose vehicle failures based on the nature of
each breakdown.
We are offering, stable Telecommute from the comfort of your own
home full-time position, that have a great hourly pay rate and
opportunities to earn quarterly bonuses. Penske offers great
benefits to employees, vacation time, 401k plans, medical and
dental insurance with an optional vision plan.
Examples of some positions that may best fit this position may
include: Automotive/Diesel mechanics, Prior CDL-A drivers,
dispatchers, emergency service personnel, military, or individuals
with at least 3 years of call center experience.
Major Responsibilities:
-Receiving in-bound calls from Penske customers and diagnosing
their mechanical issues
-Entering data from these customers into Penske's AS400
database
-Making outbound calls to dispatch appropriate service to
customers
-Acting as liaison between the servicing location and the
customer
-Demonstrating excellent phone skills to interact effectively with
internal and external customers
-Providing customer service, assuring that customers are satisfied
and will return for additional business
-Managing multiple breakdown situations on a daily basis
-Resolving or escalating customer service issues
-Performing various duties as assigned by the Roadside Assistance
Supervisor to support the efficient operation of the call
center
-2 years of prior customer service experience required
-1 year of hands on vehicle repair experience or 3 years of contact
center professional experience required
-High school diploma or equivalent required
-Technical School Degree or Associate's Degree preferred;
Bachelor's Degree preferred
-ASE certification preferred
-Must be able to work in an active and fast-paced environment and
remain accurate and calm
-Excellent written and oral communication skills, typing skills and
interpersonal skills
-Must have ability to multi-task on the phone and on a computer at
the same time
-Proficiency with the use of computers including Microsoft Word,
Outlook and internet browsing, and the ability for structured data
entry required
-New hire associates must participate in a 7-week paid training
program
-Availability to work either a Saturday or Sunday as part of your
regular weekly schedule required
-Willingness to work in a call center office environment (highly
structured, closely measured) that is open 24/7, 365 days a
year
-Must have reliable transportation and ability to make it to call
center in any type of weather
- Regular, predictable, full attendance is an essential function of
the job
-Willingness to work the required schedule, at the specific
location required, complete Penske employment application, submit
to a background investigation (including past employment,
education, and criminal history) and drug screening are also
required.
Physical Requirements:
-The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.
-The associate will be required to: read; communicate verbally
and/or in written form; remember and analyze certain information;
and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be
required to stand, walk, and sit. The associate is frequently
required to use hands to touch, handle, and feel, and to reach with
hands and arms. The associate must be able to occasionally lift
and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception and
the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading,
Pennsylvania, is a partnership of Penske Corporation, Penske
Automotive Group and Mitsui & Co., Ltd. A leading global
transportation services provider, Penske operates a premier fleet
of vehicles and serves its customers from locations in North
America, South America, Europe, Australia, and Asia. Penske's
product lines include full-service truck leasing, contract
maintenance, commercial and consumer truck rentals, used truck
sales, transportation and warehousing management and supply chain
management solutions. Visit www.GoPenske.com to learn more.
Keywords: Penske, Reading , Telecommute FT Roadside Assistance Coordinator (Harrisburg), Professions , Reading, Pennsylvania
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