IT Business Services Analyst

Company: Fulton Bank
Location: East Petersburg
Posted on: April 10, 2021

Job Description:

Overview
The Business Services Analyst is responsible for supporting business services within the IT Business Services Management team. The role performs business analysis with business and technology partners to elicit, analyze, and define requirements into documentation and conceptual design using appropriate techniques and visual models from which solutions are developed. The role troubleshoots and solves issues, evaluates value of user change requests and assists in monitoring, measuring, and enhancing the service. This position requires the ability to communicate effectively with both technical and non-technical individuals at various levels. Works with the IT Business Service Analyst II, business users, and external service providers to understand the underlying technologies and applications.

*Work location is in East Petersburg, PA - This is not a permanent work-from-home position post pandemic.
Responsibilities

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• Performs a set of tasks and techniques used to work as a partner among stakeholders to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to meet its goals. Perform enterprise analysis prior to pursuing business specific solutions. Creates visual models, elicits, & documents requirements.
  
• Provides second level application services support to internal business users. Performs in depth research and identify sources of production issues. Investigates and documents root cause analysis of issues. Focused on the delivery of the service's business outcomes and Key Performance Indicators, when determining work priorities.
  
• Work closely with business and technology partners in identifying process improvement opportunities. Build and foster relationships across multiple organizations.
  
• Provides impact analysis of process and technical change requests to existing service. Analyzes impact of Information Technology environment changes and upgrades on the application services and coordinates testing and change management. Analyzes trends in application support tickets and executes problem management practices to eliminate recurring incidents. Assists in the development and execution of test plans, and documents results as necessary. Documents solutions in the Information Technology Service Management system to increase first level ticket resolution. Maintains system documentation.
  Qualifications:
  Education:
  
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  • Bachelor Degree or the equivalent experience. Specialty: Computer science, management information systems, or a related field. (Preferred)
    
    Experience:
    
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    • 3 or more years Business analysis and software support. Advanced PC skills to including Microsoft Word, Excel, Outlook or similar word processing, spreadsheet, and email applications. Excellent problem solving, planning, and interpersonal skills. Excellent communication, including written, verbal and presentation skills. (Required)
      
    • 3 or more years Financial services sector, with a working understanding of bank technology, knowledge of primary banking applications and general banking experience. Database query tools such as SQL or similar tools and languages. Performing business process analysis, collecting, and writing business and functional requirements, including process and data flows, in support of technology investments. (Preferred)
      
    • *Must be available to work at our East Petersburg, PA office location (Post Pandemic) - This is not a permanent work-from-home position. (Required)
      

Keywords: Fulton Bank, Reading , IT Business Services Analyst, Professions , East Petersburg, Pennsylvania