IT Business Services Analyst
Company: Fulton Bank
Location: East Petersburg
Posted on: April 10, 2021
The Business Services Analyst is responsible for supporting
business services within the IT Business Services Management team.
The role performs business analysis with business and technology
partners to elicit, analyze, and define requirements into
documentation and conceptual design using appropriate techniques
and visual models from which solutions are developed. The role
troubleshoots and solves issues, evaluates value of user change
requests and assists in monitoring, measuring, and enhancing the
service. This position requires the ability to communicate
effectively with both technical and non-technical individuals at
various levels. Works with the IT Business Service Analyst II,
business users, and external service providers to understand the
underlying technologies and applications.
*Work location is in East Petersburg, PA - This is not a permanent
work-from-home position post pandemic.
- Performs a set of tasks and techniques used to work as a
partner among stakeholders to understand the structure, policies,
and operations of an organization, and to recommend solutions that
enable the organization to meet its goals. Perform enterprise
analysis prior to pursuing business specific solutions. Creates
visual models, elicits, & documents requirements.
- Provides second level application services support to internal
business users. Performs in depth research and identify sources of
production issues. Investigates and documents root cause analysis
of issues. Focused on the delivery of the service's business
outcomes and Key Performance Indicators, when determining work
- Work closely with business and technology partners in
identifying process improvement opportunities. Build and foster
relationships across multiple organizations.
- Provides impact analysis of process and technical change
requests to existing service. Analyzes impact of Information
Technology environment changes and upgrades on the application
services and coordinates testing and change management. Analyzes
trends in application support tickets and executes problem
management practices to eliminate recurring incidents. Assists in
the development and execution of test plans, and documents results
as necessary. Documents solutions in the Information Technology
Service Management system to increase first level ticket
resolution. Maintains system documentation.
- Bachelor Degree or the equivalent experience. Specialty:
Computer science, management information systems, or a related
- 3 or more years Business analysis and software support.
Advanced PC skills to including Microsoft Word, Excel, Outlook or
similar word processing, spreadsheet, and email applications.
Excellent problem solving, planning, and interpersonal skills.
Excellent communication, including written, verbal and presentation
- 3 or more years Financial services sector, with a working
understanding of bank technology, knowledge of primary banking
applications and general banking experience. Database query tools
such as SQL or similar tools and languages. Performing business
process analysis, collecting, and writing business and functional
requirements, including process and data flows, in support of
technology investments. (Preferred)
- *Must be available to work at our East Petersburg, PA office
location (Post Pandemic) - This is not a permanent work-from-home
Keywords: Fulton Bank, Reading , IT Business Services Analyst, Professions , East Petersburg, Pennsylvania
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