Operations Supervisor - International (Location - New Jersey)
Posted on: August 6, 2022
The Operations Supervisor - International supports all aspects of a
freight forwarding operation to include the safe, efficient and
cost-effective transportation of goods (via shipping lines,
airlines, road and rail freight operators) keeping in consideration
the type of goods and customer delivery requirements. Key
responsibilities include monitoring all operational activity to
guarantee successful performance of the operations and customer
service (order entry, load planning, and load monitoring). Must
have ability to supervise other associates as needed, as well as
strong customer interaction and communication skills.
Location - New Jersey (Reports to Green Hills/Reading, PA)
Handle start to finish processing of shipments
Interact with overseas agents in regard to shipment booking,
pricing, documentation and quoting
Act as first level escalation for customer
Provide ad-hoc quotes to customers
Assist in new customer implementations
Prioritize time sensitive situations
Collaborate with other operations supervisors to execute shipments
and deliver excellent customer service
Ensure customer and department SOP's and KPIs are adhered to and
Track shipments to ensure on time delivery is met.
Provide relevant current knowledge of routing, packaging,
legislation, and other factors that could impact freight
Handle rate negotiations with carriers on a spot rate basis
Analyze process data and work on continuous improvements
Identifying cost savings opportunities for the customer
Ensuring all business needs are covered including when there are
vacations, illness, etc.
Other projects as assigned by the manager
5 years of experience in international logistics or international
freight forwarding industry with demonstrated experience moving
air/ocean import/export shipments.
Experience of Dangerous goods by air and/or ocean
Knowledge of domestic and international transportation regulations,
policies and procedures required.
Bachelor's degree strongly preferred
Experience using Cargowise TMS preferred
Must have strong attention to detail and effective communications
Ability to manage shipment profit/loss
Must be skilled in Problem Solving / Process Improvement.
Ability to manage multiple tasks and prioritize time sensitive
Advanced desktop computer skills including Microsoft Excel and
Ability to develop and maintain professional working relationships
with customers as well as Penske personnel
Regular, predictable, full attendance is an essential function of
Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening
-The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
-The associate will be required to: read; communicate verbally
and/or in written form; remember and analyze certain information;
and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be
required to stand, walk, and sit. The associate is frequently
required to use hands to touch, handle, and feel, and to reach with
hands and arms. The associate must be able to occasionally lift
and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception and
the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Headquartered in Reading, Pa., Penske Logistics is a wholly owned
subsidiary of Penske Truck Leasing. With operations in North
America, South America, Europe and Asia, Penske Logistics provides
supply chain management and logistics services to leading companies
throughout the world. Penske Logistics delivers value through
design, planning and execution in transportation, warehousing, and
international freight forwarding and carrier management. Visit
www.PenskeLogistics.com to learn more.
Keywords: Penske, Reading , Operations Supervisor - International (Location - New Jersey), Professions , Reading, Pennsylvania
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