Device Readiness Technician

Company: Kforce Technology
Location: Danville
Posted on: January 26, 2023

Job Description:

Kforce is immediately adding a full-time Device Readiness Technician in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Danville, PA.



Responsibilities:

• The Device Readiness Technician will coordinate with client regarding Device and Branded Software Support Service calls
  
  
• Report any occurrences of Customer dissatisfaction to the appropriate Delivery Management Service resource
  
  
• Assist in the collection of usage pages for Devices when required
  
  
• Provide initial troubleshooting for Device problems or perform spare Device replacements
  
  
• Perform maintenance on Devices as directed by the appropriate Delivery Management Service resource
  
  
• Provide end-user training as needed
  
  
• As a Device Readiness Technician, you will utilize web-based software to manage the Fleet which may include proactive monitoring through Web Jetadmin, updating site maps provided after the Discovery and Design Assessment Service and initiating Device related trouble tickets into the Customer supplied ticketing system
  
  
• Track usage/activities at the Customer Site(s)
  
  
• Ensure that device network and contact information is updated in the system
  
  
• Manage utilization of On-Site spare Device inventory when required under the applicable SSOW
  
  
• Coordinate with third party supplier(s) to obtain status for third party supplier(s) provided equipment
  
  
• Clear paper jams
  
  
• Manage supplies inventory at customer location
  
  
• Manage and resolve customer service tickets, as assigned
  
  
• The Device Readiness Technician will assist customer with an overview of the Device functionality
  
  

Keywords: Kforce Technology, Reading , Device Readiness Technician, Professions , Danville, Pennsylvania