Device Readiness Technician
Company: Kforce Technology
Location: Danville
Posted on: January 26, 2023
Job Description:
Kforce is immediately adding a full-time Device Readiness
Technician in support of our nationally recognized, Consumer and
Commercial Electronic R&D client in Danville, PA.
Responsibilities:
- The Device Readiness Technician will coordinate with client
regarding Device and Branded Software Support Service calls
- Report any occurrences of Customer dissatisfaction to the
appropriate Delivery Management Service resource
- Assist in the collection of usage pages for Devices when
required
- Provide initial troubleshooting for Device problems or perform
spare Device replacements
- Perform maintenance on Devices as directed by the appropriate
Delivery Management Service resource
- Provide end-user training as needed
- As a Device Readiness Technician, you will utilize web-based
software to manage the Fleet which may include proactive monitoring
through Web Jetadmin, updating site maps provided after the
Discovery and Design Assessment Service and initiating Device
related trouble tickets into the Customer supplied ticketing
system
- Track usage/activities at the Customer Site(s)
- Ensure that device network and contact information is updated
in the system
- Manage utilization of On-Site spare Device inventory when
required under the applicable SSOW
- Coordinate with third party supplier(s) to obtain status for
third party supplier(s) provided equipment
- Clear paper jams
- Manage supplies inventory at customer location
- Manage and resolve customer service tickets, as assigned
- The Device Readiness Technician will assist customer with an
overview of the Device functionality
Keywords: Kforce Technology, Reading , Device Readiness Technician, Professions , Danville, Pennsylvania
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