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QRC Business Analyst, Process and Digital Design with Data Analytics

Company: The Hershey Company
Location: Hershey
Posted on: January 27, 2023

Job Description:

QRC Business Analyst, Process and Digital Design with Data Analytics

Posted Date:

Jan 12, 2023

Requisition Number:


COVID-19 Vaccine Safety Mandate

This position requires that you must be fully vaccinated for COVID-19 (even if working remotely) and present proof of vaccination before beginning employment. If you receive an offer of employment, you will be asked as part of the background check process to upload a copy of your vaccination card. If you believe you require an accommodation for medical or religious reasons related to the vaccine safety mandate, you may submit a request after you receive an offer of employment. Instructions on how to do so will be provided in your offer letter.

Job Location: Hershey, PA - hybrid work from office or home 1-4 days per week

Job Summary:

This position will report to Director, Manufacturing Quality Systems and Lab Operations and provide support to the Digital Quality initiative and developed data systems. The Specialists will work closely with the Quality and Regulatory Compliance (QRC) Data System Business Owners and the Digital Quality leads to maintain and support system functionality, define data requirements, and manage data through creation and reporting process.

The incumbent will have a key role in support of the continued development and execution of the Digital Quality Strategy to deliver proactive food safety, quality and regulatory activities through information empowered teams. They will participate in the Digital Quality Governance process and support the development of data management and governance requirements. They will provide data administration and system support for data systems leveraged to manage food safety and quality data elements of the Quality Management System.

The QRC Specialist is a Quality Assurance business process "generalist" with basic knowledge in multiple areas including food safety regulations, industry practices, and corporate policies related to food safety and quality systems and program implementation. Incumbent will support the Sr Specialist and business analyst in data element definition, data build, data management in compliance with standards for Digital System functionality. The specialist will maintain system background tables and functional elements for system requirements. The incumbent will also support development and execution of KPIs driven from system data elements

Role Responsibilities:

50% - Data Definition and Management: Under minimal direction work with Business Owners and System Business Analysts to establish data standards for functional elements of Digital Quality Systems. Create and maintain data in compliance with established standards and processes.

Support continual development and definition of Digital Quality Governance process in alignment with Digital Strategy

30% - System Maintenance and Reporting:

Provide System Administration Support and Maintenance required to manage users and enable functionality including maintenance of background tables.

Develop reporting and KPI capabilities to facilitate review of system functionality, identify opportunities for process or data improvement and define KPIs relevant to business process execution enabled by system functionality.

20% - Continuous Improvement

Participate in process/procedure improvement sessions related to refinement and prioritization of the Digital Quality Systems, Strategy and elements of Quality Data Management and reporting.


  • Bachelor's degree required with a focus on Data Management and Analytics preferred
  • 0 to 2+ years related work experience in CPG relative to data system function and data management
  • Functional and Domain Knowledge
  • Process excellence and orientation
  • High level of organization and attention to details
  • Superior communication skills both written and verbal.
  • Self-motivated and self-starting.
  • Must have strong computer skills and be proficient in desktop software packages MS Word, Excel, Access, PowerPoint and SharePoint.
  • Basic working knowledge of SAP, PowerBi and Digital / Data systems required.
  • Ability to understand information management systems, processes and data flow to support Quality Assurance function.
  • Ability to troubleshoot and evaluate quality and data documentation and management systems.
  • The employee must have good multitasking skills to handle multiple projects at one time.
  • Strong document management skills and attention to details
  • Understanding of manufacturing operations.
  • Ability to organize, schedule, facilitate and drive system and process improvement.
  • Working knowledge of Food Safety and Quality requirements a plus



    Nearest Major Market: Harrisburg

Keywords: The Hershey Company, Reading , QRC Business Analyst, Process and Digital Design with Data Analytics, Professions , Hershey, Pennsylvania

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