IT Service Desk Technician
Company: Penske Truck Leasing
Location: Reading
Posted on: April 18, 2024
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Job Description:
About Penske:
Most people know us for our big yellow trucks. But we're so much
more than that. At Penske we have a 50-plus year history of leading
the transportation and supply-chain industry, delivering
world-class and award-winning technology solutions and the key to
our success is our people.
We are experiencing rapid business growth and have added headcounts
to IT teams across the organization to keep up with this expansion.
We are hiring immediately for full-time, long-term roles. At Penske
you will ensure our technology solutions keep our company and our
customers moving forward.
Position Summary:
A Penske IT Service Desk Technician provides technical support to
Penske's PC users in both corporate and field locations on a daily
basis. This support may consist of both hardware and software
trouble shooting and problem-solving resolution. The IT Service
Desk Technician is to research and follow-up on problems that may
require additional resources.
Major Responsibilities:
--- Provide first level troubleshooting skills to resolve general
internal Penske system support issues with Penske's corporate
office and field location users via telephone and remote
communication tools.
--- Work on special projects and laptop software configuration
--- Log all support calls into the call tracking system
--- Work with programming staff to communicate software issues
--- Follow-up with callers to ensure customer satisfaction
--- Other projects and tasks as assigned by supervisor
Qualifications:
--- At least 2 years of prior customer service experience
(technical preferred) required
--- Prior Service Desk and Project Management experience
preferred
--- Vocational/Technical or certification required
--- Bachelor's Degree preferred
--- A+ Technical Certifications preferred
--- Excellent communication skills required
--- In-depth knowledge of Windows 10, Edge, Chrome, and Office
365
--- Knowledge of and ability to troubleshoot Printers in a Windows
environment required
--- Basic understanding of VDI and network connectivity
required
--- Working knowledge of wireless technology and mobile environment
required
--- Regular, predictable, full attendance is an essential function
of the job
--- Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening are
required.
Physical Requirements:
-The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions.
-The associate will be required to: read; communicate verbally
and/or in written form; remember and analyze certain information;
and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be
required to stand, walk, and sit. The associate is frequently
required to use hands to touch, handle, and feel, and to reach with
hands and arms. The associate must be able to occasionally lift
and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception and
the ability to adjust focus.
Penske is an Equal Opportunity Employer.
Job Category: Information Technology
Job Family: Information Technology
Address: 100 Gundy Drive
Primary Location: US-PA-Reading
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2404108
Keywords: Penske Truck Leasing, Reading , IT Service Desk Technician, Professions , Reading, Pennsylvania
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