Platform Administration Manager
Company: Penske Logistics
Location: Reading
Posted on: April 18, 2024
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Job Description:
Position Summary: This role will spend significant time managing
the daily operations of the new systems for our customer and market
platforms. Also, managing the vendor relationships including;
managing multiple vendor relationships, contracts and forecasting
for the business, proactive research and evaluation of potential
new offerings, collaboration across the business to evaluate the
feasibility of upcoming operational requests and deliverables,
defining integration points and working with vendor and IT to
ensure proper integration and ongoing operational capacity,
managing projects surrounding new deliverables, developing and
documenting escalation plans and ensuring that monitoring processes
are in place, owning the detailed documentation for everything
surrounding the platforms. This position will have heavy
collaboration with Marketing, IT, the business and external
partners. They will manage data, system implementations and
integrations that enable the Penske to better serve their customers
across the enterprise including product teams, internal
departments, analytical tools, and customer outreach campaigns.
Major Responsibilities: • Collaborate with Marketing, IT, the
business and external providers to determine feasibility of new use
cases and satisfying business needs. • Manage the platform
operations including: Continuous improvement of operations,
collaboration with IT for development, Create/own escalation plan.
• Oversight of operational processes, development of dashboards to
monitor process and usage, ownership of communication escalation
plan. • Work closely with Marketing teams and the business to
develop solutions that enable successful customer engagement. •
Other projects/tasks as assigned. Qualifications: • Bachelor's
Degree preferred in Business, IT or related fields. If no degree,
equivalent work experience is required. • Minimum of 5 years work
experience in platform or process management experience, platform
integration experience, platform operations (ensuring scalability,
availability, upgrade paths...) and project management. • Minimum
of 2 years experience in vendor management experience. •
Professional writing and communication skills. • Proficient in
Microsoft Office products, JIRA, Confluence, Visio or Miro. •
Working knowledge of marketing, development, or data tools in the
market. • Disciplined and organized in developing written
documentation for multiple audiences. • Ability to multi-task and
handle multiple critical projects at the same time. • Ability to
determine what tools or monitors are needed to have visibility over
a process end to end. • Regular, predictable, full attendance is an
essential function of the job. • Willingness to travel as
necessary, work the required schedule, work at the specific
location required, complete Penske employment application, submit
to a background investigation (to include past employment,
education, and criminal history) and drug screening are required.
Physical Requirements: • The physical and mental demands described
here are representative of those that must be met by an associate
to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. • The associate
will be required to: read; communicate verbally and/or in written
form; remember and analyze certain information; and remember and
understand certain instructions or guidelines. • While performing
the duties of this job, the associate may be required to stand,
walk, and sit. The associate is frequently required to use hands to
touch, handle, and feel, and to reach with hands and arms. The
associate must be able to occasionally lift and/or move up to
25lbs/12kg. • Specific vision abilities required by this job
include close vision, distance vision, peripheral vision, depth
perception and the ability to adjust focus. Penske is an Equal
Opportunity Employer About Penske Truck Leasing Penske Truck
Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a
partnership of Penske Corporation, Penske Automotive Group and
Mitsui & Co., Ltd. A leading global transportation services
provider, Penske operates a premier fleet of vehicles and serves
its customers from locations in North America, South America,
Europe, Australia, and Asia. Penske's product lines include
full-service truck leasing, contract maintenance, commercial and
consumer truck rentals, used truck sales, transportation and
warehousing management and supply chain management solutions. Visit
www.GoPenske.com to learn more. Job Category: Administrative Job
Family: General Administration Address: 100 Gundy Drive Primary
Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P.
Req ID: 2330464 Date posted: 04/16/2024
Keywords: Penske Logistics, Reading , Platform Administration Manager, Professions , Reading, Pennsylvania
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