Manager-Remarketing Customer Engagement
Company: Penske Logistics
Location: Reading
Posted on: April 19, 2024
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Job Description:
Description: Do you enjoy helping a company grow their sales,
reach new customers, and improve the overall customer experience?
Would you like to work for the largest seller of commercial
vehicles in North America? Then, this position is just for you! The
Manager-Customer Engagement is responsible for helping design and
maintain our Customer Community as well as facilitate the majority
of all customer engagement areas for the Remarketing Department.
These areas include email marketing, texting, web chat, website
enhancements and much more. The goal of this position is to help
provide a better customer experience while generating new leads
through various forms of customer touchpoints. We are looking for
someone who can manage a small team of associates, learn fast and
is determined to succeed. People who are enthusiastic, have strong
interpersonal skills, and set aggressive goals for themselves do
well in this position. They will have good understanding of
technology and how to use it effectively to complete certain tasks.
Specially how technology can be used to make our sales
representatives and the customer's experience better and more
efficient. Our position offers a competitive salary as well as a
year-end bonus opportunity! Responsibilities: Help design and
manage the Customer Community / customer portal Coordinate email
campaigns, including the template designs, calls-to-action, and
content Act as liaison between Marketing's website team and Vehicle
Remarketing Monitor how customers experience our services and
provide direction and tools on how to improve Help with completing
Salesforce.com projects and basic updates Assist with additional
projects assigned by Director Qualifications Bachelor's degree
required Proficient use of Microsoft Office products Prior
experience with Salesforce.com is a plus Marketing knowledge and
experience is a plus Ability to solve problems independently with
customers and internal associates Ability to work under pressure
and meet deadlines Strong oral and written communication skills are
required Ability to work fast and multi-task with computer systems
and applications Regular, predictable, full attendance is an
essential function of the job Willingness to travel as necessary,
work the required schedule, work at the specific location required,
complete Penske employment application, submit to a background
investigation (to include past employment, education, and criminal
history) and drug screening are required. Physical Requirements:
-The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
essential functions. -The associate will be required to: read;
communicate verbally and/or in written form; remember and analyze
certain information; and remember and understand certain
instructions or guidelines. -While performing the duties of this
job, the associate may be required to stand, walk, and sit. The
associate is frequently required to use hands to touch, handle, and
feel, and to reach with hands and arms. The associate must be able
to occasionally lift and/or move up to 25lbs/12kg. -Specific vision
abilities required by this job include close vision, distance
vision, peripheral vision, depth perception and the ability to
adjust focus. Penske is an Equal Opportunity Employer, including
individuals with disabilities and protected veterans. Penske Truck
Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a
partnership of Penske Corporation, Penske Automotive Group, General
Electric Capital Corporation and Mitsui & Co., Ltd. A leading
global transportation services provider, Penske operates more than
216,000 vehicles and serves customers from more than 1,000
locations in North America, South America, Europe, Australia, and
Asia. Product lines include full-service truck leasing, contract
maintenance, commercial and consumer truck rentals, used truck
sales, transportation and warehousing management and supply chain
management solutions. Visit http://www.GoPenske.com to learn more.
Job Category: Operations Management Job Family: Operations Address:
ATTN: VCL REMARKETING 2561 Bernville Rd Primary Location:
US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID:
2402968 Date posted: 04/18/2024
Keywords: Penske Logistics, Reading , Manager-Remarketing Customer Engagement, Professions , Reading, Pennsylvania
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