Coordinator - Customer Care
Company: Penske Logistics
Location: Reading
Posted on: April 20, 2024
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Job Description:
Position Summary: The Penske Customer & Sales Support team is
currently seeking outgoing, customer focused individuals to help
support our National Sales team and their customers across the
country. You'll be a part of a dedicated team of people who work to
make it easy for our customers to obtain answers to an array of
questions and concerns. In this role you'll leverage your customer
service, problem solving, and relationship building skills to
ensure we take care of our largest customers. You'll collaborate
with other Penske team members within the corporate office and
across our 2,200 rental facilities nationwide. Our goal is to
exceed our customers' expectations by taking ownership of all
requests that come into our team and handling them accurately and
quickly. This Position Offers You: • The ability to gain exposure
across our business, which can help you move your career forward
into other growth opportunities. • Training on Penske systems,
products, and sales skills to help you succeed • Full time,
benefits eligible employment This position is located at our
corporate offices in a suburban setting 7 miles South of Reading,
PA. Major Responsibilities: • Provide excellent customer service
with every interaction • Quickly and accurately handle
customer/field inquiries • Coordinate on behalf of
internal/external customers to resolve their requests • Coordinate
billing process changes and analysis with: Customers; Field
Associates and Executive Account Managers • Evaluate and implement
billing process improvements to streamline billing activities and
ensure accurate invoices to customers • Other projects as assigned
by the supervisor Qualifications: • Bachelor's Degree required •
Excellent customer service skills required • 2 years of customer
service experience required • Proficiency with computers required •
Salesforce software experience preferred • Regular, predictable,
full attendance is an essential function of the job • Must be
flexible to work non-traditional hours: holidays, nights and
weekends • Strong interpersonal and telephone etiquette skills, and
the ability to build rapport with customers • Excellent verbal,
written, and listening communication skills as you'll be handing
inbound and outbound calls from multiple sources • Ability to type,
listen and think of an appropriate solution to your customer's
needs all while keeping up a lively verbal exchange. • Provide a
legendary experience for all customers by connecting and providing
solutions • Basic math, logic, geography and problem solving skills
as well as the ability to follow specific instructions are also
required • Regular, predictable, full attendance is an essential
function of the job • Willingness to travel as necessary, work the
required schedule, work at the specific location required, complete
Penske employment application, submit to a background investigation
(to include past employment, education, and criminal history) and
drug screening are required. Physical Requirements: -The physical
and mental demands described here are representative of those that
must be met by an associate to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. -The associate will be required to: read; communicate
verbally and/or in written form; remember and analyze certain
information; and remember and understand certain instructions or
guidelines. -While performing the duties of this job, the associate
may be required to stand, walk, and sit. The associate is
frequently required to use hands to touch, handle, and feel, and to
reach with hands and arms. The associate must be able to
occasionally lift and/or move up to 25lbs/12kg. -Specific vision
abilities required by this job include close vision, distance
vision, peripheral vision, depth perception and the ability to
adjust focus. Penske is an Equal Opportunity Employer. About Penske
Truck Leasing Penske Truck Leasing Co., L.P., headquartered in
Reading, Pennsylvania, is a partnership of Penske Corporation,
Penske Automotive Group and Mitsui & Co., Ltd. A leading global
transportation services provider, Penske operates a premier fleet
of vehicles and serves its customers from locations in North
America, South America, Europe, Australia, and Asia. Penske's
product lines include full-service truck leasing, contract
maintenance, commercial and consumer truck rentals, used truck
sales, transportation and warehousing management and supply chain
management solutions. Visit www.GoPenske.com to learn more. Job
Function: Administrative Support Job Family: General Administration
Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer:
Penske Truck Leasing Co., L.P. Req ID: 2404161 Date posted:
04/13/2024
Keywords: Penske Logistics, Reading , Coordinator - Customer Care, Professions , Reading, Pennsylvania
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