Salesforce Business Analyst
Company: Penske Logistics
Location: Reading
Posted on: April 23, 2024
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Job Description:
Position Summary: This position will maintain the Salesforce.com
system for the Logistics team (the Customer Relationship Management
system utilized by the company). This includes consolidating
requirements from sales, leadership, and partner organizations to
properly configure the system. This position will also analyze data
from the system and other systems of record to provide leadership
with information needed to make strategic decisions. Major
Responsibilities: • Provide Salesforce system administration
support for Logistics • Work closely with cross functional teams to
understand business processes, goals and gaps to implement
solutions (e.g. automating and improving workflows, custom
reporting, etc.) that address business needs • Provide end user
support for Salesforce for Logistics, including responding to
questions, system errors, system monitoring, and troubleshooting •
Develop system strategies and implement enhancements while working
with departments and third-party vendors to meet business needs. •
Manage the implementation, testing, and documentation of all new
processes and applications • Support workflow configurations and
enhancements to support process changes • Ensure the proper
planning, coordination, and implementation of new programs and
enhancements • Develop custom reports and dashboards • Maintain
knowledge of Salesforce and other system developments through
participation in user group activities, knowledge exchange, and
other related activities • Review Salesforce release documentation
to fully understand new capabilities and perform testing in sandbox
environment to ensure current functionality continues to work
properly • Identify risks and opportunities for the implementation
of any new functionality and integrations with other systems •
Maintain a repository for integration technical specification
documents and other workflow documentation for new and existing
integrations • Other projects and tasks as assigned by manager
Qualifications: • 2 - 5 years of experience with Salesforce and
other business systems such as CRM, marketing automation and
account management • Bachelor's degree preferred • Database
management, specifically relational database expertise • Project
Management experience and/or certifications preferred • Strong
interpersonal skills and ability to work with cross-functional
teams • Strong problem-solving skills including identification of
root causes and plans for resolution • Strong time management,
organizational and follow-up skills • Strong written and oral
communication skills, including the ability to present project
information to customers and all levels of management • Strong
analytical skills: can understand complex data relationships and
system technical requirements and also explain these things simply
to others • Creative problem-solving skills and the ability to
learn quickly • Advanced level proficiency with MS Office,
specifically including Access, Excel and PowerPoint • Advanced in
report writing, joining data & pivot tables • Knowledge of queries
(SQL a plus) • Knowledge of programming languages a plus •
Experience in documenting business process • Experience developing
process improvement initiatives • Quality experience such as Lean,
Six Sigma, CAP • Regular, predictable, full attendance is an
essential function of the job. • Willingness to work the required
schedule, work at the specific location required, complete Penske
employment application, submit to a background investigation (to
include past employment, education, and criminal history) and drug
screening are required. Physical Requirements: The physical and
mental demands described here are representative of those that must
be met by an associate to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. The associate will be required to: read; communicate
verbally and/or in written form; remember and analyze certain
information; and remember and understand certain instructions or
guidelines. While performing the duties of this job, the associate
may be required to stand, walk, and sit. The associate is
frequently required to use hands to touch, handle, and feel, and to
reach with hands and arms. The associate must be able to
occasionally lift and/or move up to 25lbs/12kg. Specific vision
abilities required by this job include close vision, distance
vision, peripheral vision, depth perception and the ability to
adjust focus. Penske is an Equal Opportunity Employer. Job
Category: Sales/Business Development/Sales Management Job Family:
Information Technology Address: 100 Kachel Boulevard Primary
Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P.
Req ID: 2402845 Date posted: 04/21/2024
Keywords: Penske Logistics, Reading , Salesforce Business Analyst, Professions , Reading, Pennsylvania
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