ReadingRecruiter
the smart solution for Reading jobs

Technical Analyst -Customer Support - Internet of Things (IoT) - Fusion SCM Cloud

Company: Oracle
Location: Reading
Posted on: February 15, 2019

Job Description:

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)*Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.*Job DescriptionSenior Support Engineer will bring considerable support/development/implementation experience, a deep understanding of the underlying technologies, knowledge of business processes and support processes to interact with a broad spectrum of people within both Oracle and the customer(s) encountering issues during beta and production phases.You are required to master complex technical and functional areas and have the ability to suggest and/or create diagnostics and troubleshooting tools for the larger organization.You may need to coach, mentor and train your peers in other organizations, interact frequently with senior management in the support and development chain and prepare and present to large and small groups on technical and functional topics.Desired Profile* More than three years implementation, support, consulting or development experience (or equivalent) in enterprise business application.* Exceptional diagnostic and troubleshooting ability and skilled in using industry standard tools and techniques.* Extensive experience monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations.* Ability and attitude to assist junior members of the team in training on new products and technologies is highly desired.* Database , noSQL, Java ME embedded, Networking knowledge, Event Hub, WebLogic, XML, web services and JavaScript.* Ability to influence and gain cooperative relationships with wide range of audiences ranging from executives to technical specialists.* Excellent communication skills. Able to communicate very well both technically and functionally in highly escalated situations. Able to produce audience-appropriate communication with executives, support personnel, and customer personnel in tense, escalated situations* Well-developed listening skills. Have the ability to discern core issues in an environment where it may be difficult to determine what is cause and what is a symptom.* Good organizational skills. Have the ability to develop a coherent plan of action that meets everyone s needs to resolve a given situation as quickly as possible. Also able to revise this plan as new data is obtained without appearing that there was no plan.* Ability to persevere in the face of obstacles and ensure customer s success,* Self-starter, works well unsupervised or with limited supervision.* Detail Oriented* Process orientation preferred* Operating Systems knowledge ( Linux , Unix ) Well-developed troubleshooting skills, ability to analyze details and synthesize "big picture", frequently working with incomplete or ambiguous data. Creative use of industry standard tools to aid in the diagnostic process.* Good knowledge of Java programming language, databases, networking and Unix / Linux operating systems.* It is expected that the Engineer will develop an understanding of one or more of these skills as required for the role, upon completion of post-hire trainings in these areas.* Database Knowledge* Object Orientation and Java literacy: Deep understanding of Object Oriented design concepts (such as inheritance) and experience of supporting/troubleshooting applications implemented in java (ability to analyze/relate to java exception messages in log files, class loading issues, basic understanding of JVM operation). Knowledge of Java ME Embedded and Java Card preferred. Past Programming or white box testing experience in Java and other web technologies is preferred.* Operating Systems knowledge ( Linux , Unix )**Job:** **Support***Organization:** **Oracle***Title:** *Technical Analyst -Customer Support - Internet of Things (IoT) - Fusion SCM Cloud***Location:** *United States***Requisition ID:** *18001DBW*

Keywords: Oracle, Reading , Technical Analyst -Customer Support - Internet of Things (IoT) - Fusion SCM Cloud, Professions , Reading, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Team Drivers
Description: Benefits br br Late model equipment - Fully loaded br Up to 10,000 Sign-on bonus br Increased pay br 5,000 miles per week guaranteed
Company: Transco Lines, Inc.
Location: Harrisburg
Posted on: 02/22/2019

Delivery Driver- 600759
Description: Delivery DriverPanera is seeking Delivery Drivers to be the driving force behind our new delivery program. Delivering for Panera is a great way to earn extra income on a flexible schedule. As a Panera (more...)
Company: Panera Bread Company
Location: Harrisburg
Posted on: 02/22/2019

Class A OTR Truck Driver - $3K Sign-On Bonus - Avg. 2,500 Miles Per Week
Description: OWNER OPERATORS: 1.35 per mile FSC all miles paid Stop Pay: 23 per stop Detention Pay: 30 per hour after first house New York City/Long Island Bonus: 100 Holiday Pay: 100 Company Driver Benefits: (more...)
Company: Rands Trucking
Location: Harrisburg
Posted on: 02/22/2019


Class A CDL OTR Dry Van Company Truck Driver - National Fleet
Description: CDL-A OTR DRY VAN TRUCK DRIVER JOBS CDL-A OTR Dry Van Truck Driver Jobs Thrive With The Power Of Red Drive to thrive in Roehls over the road van fleet and haul
Company: Roehl Transport
Location: Lancaster
Posted on: 02/22/2019

Class A CDL National Fleet Flatbed Company Truck Driver
Description: Get Flexible Home Time Earn More Like 1,200 Weekly PayRoehl Transport is seeking experienced CDL-A OTR flatbed truck drivers to haul general commodities in our
Company: Roehl Transport
Location: Lancaster
Posted on: 02/22/2019

CDL A Team Drivers
Description: Benefits br br Late model equipment - Fully loaded br Up to 10,000 Sign-on bonus br Increased pay br 5,000 miles per week guaranteed
Company: Transco Lines, Inc.
Location: Lancaster
Posted on: 02/22/2019

Regional Truck Driver - 4 DAYS ON 3 DAYS OFF
Description: x103 br br Job Description: br br Regional Truck Driver - 4 DAYS ON 3 DAYS OFF br br PLUS Regional position that
Company: Dozcon
Location: Harrisburg
Posted on: 02/22/2019

Class A CDL Team Driver - Up to $10,000 Sign On Bonus!
Description: Benefits br br Late model equipment - Fully loaded br Up to 10,000 Sign-on bonus br Increased pay br 5,000 miles per week guaranteed
Company: Transco Lines, Inc.
Location: Lancaster
Posted on: 02/22/2019

CDL A Company Truck Drivers
Description: Call Now br br US Xpress Has High Paying Jobs For CDL A Truck Drivers. br br U.S. Xpress is now offering an EXTRA 12,000 IN YOUR FIRST YEAR for experienced drivers - 1000 PAID EVERY MONTH (more...)
Company: US Xpress
Location: Harrisburg
Posted on: 02/22/2019

CDL-A License Team Driver Truck Driver - Accepting applications around HARRISBURG!
Description: J.B. Hunt is home to the best truck drivers in the industry This team position offers the following to class A drivers: ul li Drivers must relocate within 50 miles of Elkmont,
Company: JB Hunt
Location: Harrisburg
Posted on: 02/22/2019

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Reading RSS job feeds