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Customer Service Rep

Company: Kforce Finance and Accounting
Location: Reading
Posted on: February 15, 2020

Job Description:

RESPONSIBILITIES:Kforce has a client seeking a Customer Service Rep in Wyomissing, PA.Responsibilities: Provide customer service to claimants, providers, and clients with problems or questions regarding their claims and/or policies via telephone or correspondence Maintain customer service logs Process incoming client correspondence Meet or exceed production goals for calls and correspondence Daily goal of 80 combined calls and correspondence, with a minimum of 60 calls per day Meet or exceed customer service quality standards Complete special projects as assignedREQUIREMENTS: Energetic person with excellent people and listening skills Courteous demeanor, self-driven, extremely reliable, problem solver, able to work well under pressure in a fast-paced time sensitive environment w/shifting priority and ongoing interruptions Must have ability to interpret and apply provisions of the manuals, SPDs, medical terminology and insurance claims Courteous telephone communication skills Excellent verbal and written communication skills Good typing speed w/ small error count Knowledge of Microsoft Office productsKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Finance and Accounting, Reading , Customer Service Rep, Sales , Reading, Pennsylvania

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