Guest Service Agent
Company: Holiday Inn Harrisburg-Hershey
Posted on: November 22, 2021
POSITION PROFILE: Perform all desk related functions including
but not limited to checking guests in and out, making room
reservations, giving recommendations, and providing directions.
Smile and greet guests in a welcoming manner, as the first point of
ESSENTIAL JOB FUNCTION:
Handle guest registration, room assignments, provide quotes for
room rates and up-sell the guest, accommodate special requests
whenever possible, and collect payment for charges on the guest
Verify registration cards against computer to ensure accuracy of
name, type of payment, rate, and market segment.
Pre-register, block reservations and take same day reservations and
when necessary future reservations following hotel rate structures,
discounts, and sell strategies.
Manage guest check-ins/check-outs in accordance with hotel
credit/cash handling policies; verify that the correct charges and
credits are posted to the corresponding guest folio.
Ensure all cash and cash equivalents are accounted for and balanced
at the beginning and end of each work shift.
Resolve guest complaints; assist guests with all inquiries in
connection with hotel services, in-house events, directions, local
attractions, check cashing, safety boxes, etc.
Manage phone activity including providing general knowledge to
Cancel room reservations according to procedures.
Walk customers in a professional and courteous manner according to
Function as a liaison between Front Desk and the Housekeeping
Department in coordinating rooms.
Keywords: Holiday Inn Harrisburg-Hershey, Reading , Guest Service Agent, Sales , Grantville, Pennsylvania
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