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Guest Service Agent

Company: Holiday Inn Harrisburg-Hershey
Location: Grantville
Posted on: November 22, 2021

Job Description:

POSITION PROFILE: Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.


Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.

Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.

Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.

Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.

Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.

Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.

Manage phone activity including providing general knowledge to callers.

Cancel room reservations according to procedures.

Walk customers in a professional and courteous manner according to procedures.

Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

Keywords: Holiday Inn Harrisburg-Hershey, Reading , Guest Service Agent, Sales , Grantville, Pennsylvania

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