Financial Contact Management Agent
Company: CNH Industrial
Location: New Holland
Posted on: June 25, 2022
CNH Industrial is a world-class equipment and services company.
Driven by its purpose of Breaking New Ground, which centers on
Innovation, Sustainability and Productivity, the Company provides
the strategic direction, R&D capabilities, and investments that
enable the success of its five core Brands: Case IH, New Holland
Agriculture and STEYR, supplying 360 - agriculture applications
from machines to implements and the digital technologies that
enhance them; and CASE and New Holland Construction Equipment
delivering a full lineup of construction products that make the
industry more productive. Across a history spanning over two
centuries, CNH Industrial has always been a pioneer in its sectors
and continues to passionately innovate and drive customer
efficiency and success, driven by its purpose of Breaking New
Ground. As a truly global company, CNH Industrial's 35,000+
employees form part of a diverse and inclusive workplace, focused
on empowering customers to grow, and build, a better world.
This position qualifies for a HYBRID work model from our New
Holland, PA office.
Answer incoming telephone calls in the Call Center and provide
guidance and resolution to the caller
Assist retail customers with online self-service website
navigation, troubleshooting and profile information
Demonstrate good judgment and professionalism in responding to and
handling requests for account maintenance. Such requests may
include address/phone number changes, removal of debtor, collateral
substitutions, or transfers of contract
Demonstrate sound decision-making skills and protect the company's
interests when negotiating and initiating financial changes to
Connect with retail customers, dealers, merchants, third parties
such as insurance companies and lenders, other internal customers,
Identify cost savings opportunities and upline process and
procedural changes for approval which include departmental and
project related tasks
Provide outstanding service to all internal and external customers
to maintain customer retention and dedication
Assist in crafting new or updating procedures and workflows
Ensure compliance with all SOX, company policy, procedure, and all
regulatory requirements within the department
Position Pays 54,000 to 78,000 Actual salaries will vary and will
be based on various factors, such as skill, experience, and
qualification for the role.
Bachelor's degree and 2+ years of customer service-related work
experience within an office setting
OR Associates Degree and 4+ years of relevant experience
OR High School Diploma and 6+ years relevant experience
The Preferred Candidate will have:
Financial/Banking Customer Service experience
Typing 50 words per minute
Ability to work flexible schedules with Rotating Shifts between
8AM-5PM AND 9AM-6 PM
Compensation & Benefits : We offer competitive compensation with
multiple benefit (medical/dental/vision) options to meet your
individual needs. Our industry leading 401k will support you in
meeting your retirement objectives. Additional benefits include
paid parental leave, life insurance, volunteer time off and much
US applicants: CNH Industrial is an equal opportunity employer.
This company considers candidates regardless of race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status. Applicants can learn more
about their rights by viewing the federal "EEO is the Law" poster
and its supplement here . CNH Industrial participates in E-Verify
and will provide the federal government with your Form I-9
information to confirm that you are authorized to work in the U.S.
You can view additional information here.
If you need reasonable accommodation with the application process,
please call 1-800-889-4422 option 1 and then option 5, or contact
us at firstname.lastname@example.org.
Read about our company's commitment to pay transparency by clicking
this link: pay transparency notice .
Canada applicants: CNH Industrial is an equal opportunity employer.
This company considers candidates regardless of race, colour,
religion, sex, sexual orientation, gender identity, nationality,
place of origin, disability, marital status, family status, age, or
any other ground prohibited by applicable provincial human rights
Keywords: CNH Industrial, Reading , Financial Contact Management Agent, Sales , New Holland, Pennsylvania
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