Patient Services Representative - CCP - Express Care - Hummelstown
Company: University of Pittsburgh Medical Center
Location: Hummelstown
Posted on: May 28, 2023
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Job Description:
Are you passionate about helping kids be their best selves?Join
our team of Life Changers!UPMC Children's Community Pediatrics is
hiring a Part-Time Patient Services Representative to support the
office in Hummelstown.Evening and weekend availability required to
support the hours of operationClinic Hours: Monday - Friday 5p-9p,
Saturday 12-9p, Sunday 9a-9pPrior pediatric office experience
strongly preferred.Excellent benefits, a pleasant work environment,
and friendly team are just a few of our perks. Apply
today!Purpose:A Patient Services Representative is responsible for
welcoming patients upon arrival, promoting the usage of new and
emerging consumer-friendly technologies, educating patients on
their copayments and financial obligations and collecting payments
when applicable, scheduling subsequent appointments within the
continuum of care, connecting patients to financial advocacy
resources when appropriate, updating patient's demographics and
insurance coverage information, and promoting an overall culture of
service excellence. Patient Services Representative display strong
customer service skills that ensure that patients and family
members have the desired UPMC Experience at UPMC physician
practices, hospitals, and outpatient surgery
departments.Responsibilities:* Help patients navigate the
healthcare system by providing clear and understandable
instructions. Provides follow-up to unresolved patient questions or
needs to ensure the appropriate continuity of care.* Assist with
administrative duties in the office including but not limited to
scanning of medical records and faxing* Guide patient through use
of self-arrival technology or check-in patient at desk depending on
patient preference* Schedule or connect patient to resources to
schedule for ancillary services at checkout* Understands the
principles of service recovery and is both empowered and
responsible for taking appropriate action to recover from service
that does not meet the expectation of the UPMC Experience.* Assist
patients in education of financial responsibility and connect them
to advocacy resources as needed* Obtain signature of patient or
family member for consent to treatment and financial responsibility
following the Health Insurance Portability and Accountability Act
(HIPAA) rules and regulations* Confirm/verify insurance benefits
with the appropriate carrier via online verification systems or
telephone inquiries* Promote MyUPMC patient portal and assist
patients in registration when applicable* Collect copayments and
any other applicable patient payments at the point of service*
Provide a warm greeting for all patients* Register patients in
Biometrics (fingerprint recognition) program and explain benefits*
Confirm and/or update patient registration information at checkout*
Appropriately distribute / triage phone calls to other areas and /
or clinical providers* Schedule follow-up appointments within the
practice at checkoutCompletion of high school graduate or
equivalent is required.Experience with personal computer based
applications, other various office equipment and proficient typing
skills are preferred.Two years of experience in a medical / billing
/ fiscal or customer service function is preferred.Knowledge of
medical terminology is preferred.Prior experience with Medipac,
Epic, or other health records systems is preferred.Licensure,
Certifications, and Clearances:UPMC is an Equal Opportunity
Employer/Disability/Veteran
Keywords: University of Pittsburgh Medical Center, Reading , Patient Services Representative - CCP - Express Care - Hummelstown, Sales , Hummelstown, Pennsylvania
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