ReadingRecruiter Since 2001
the smart solution for Reading jobs

Client Service Representative I

Company: CIOX Health
Location: Reading
Posted on: October 12, 2019

Job Description:

# of Openings

1

Category (Portal Searching)

Medical Records

OVERVIEW

This is an entry level position responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient s right to privacy by ensuring that only authorized individuals have access to the patient s medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.



RESPONSIBILITIES

* Receives incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.

* Date stamps all requests and highlights pertinent data to facilitate processing.

* Validates requests and authorizations for release of medical information according to established procedures and HIPAA guidelines.

* Completes release of information requests including retrieving patient s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.

* Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.

* Maintains equipment in excellent operating condition (inside and out) and troubleshoot equipment issues with assistance from the Help Desk department.

* Provides excellent customer service by being attentive, respectful and professional at all times; insures understanding of customer request and follows-through as promised; being proactive in identifying and addressing member concerns, or problems.

* Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.

* Maintains a neat, clean, and professional personal appearance and observes the dress code established by the Company or the member facility.

* Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area, and insures adequate supplies to meet customer requests.

* Maintains working knowledge of the current state laws regarding fee structure, and HIPAA regulations as well as facility policies and procedures in regards to release of information.

* Ability to maintain regular attendance and punctuality as scheduled. Notifies Manager, Operations and/or Supervisor if unable to adhere to daily schedule.

* Adheres to all Company time and attendance policies or applicable law covering meal breaks and rest periods. Records all accurate work hours in the Company s designated time keeping system daily and adheres to the Company s overtime policy and procedures for requesting time off or change in schedule.

* Works within scope of position and direction; willingly accepts assignments and is available to take on additional member facilities and assist with ROI backlogs.

* Performs responsibilities in accordance with the Company s and member facilities policies and procedures and state and federal labor regulations and works to minimize confidentiality breaches.

* Maintains confidentiality, information security and ethical behavior when handling all Company and medical records information during transport, storage and disposal. Will not remove medical records information from member site unless written authorization is provided by the facility s HIM Director, Company Manager and/or Supervisor and Vice President of Operations.

* Attends and participates in required educational training sessions and staff meetings as scheduled and assigned.

* Ability to adapt to change and respond to difficult and challenging situations in a professional manner.

* Accepts new assignments willingly to meet business needs.

* Communicates with Manager on an on-going basis, providing information and data as requested including member s changing needs and requests.

* Promptly reports to Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived.

* Informs Manager of site or work difficulties, special project requests from facility, and fluctuating volume in daily workload.

* Ability to accurately and efficiently utilize a computer for data input, retrieval of data and all other tasks associated with release of information services and time reporting.

* Ability to work with minimum supervision, organize workload and prioritize work tasks to meet production goals.

* Ability to recognize emergency situations within context of job duties and communicate potential issues to Supervisor and/or Manager, Operations.

* Maintains knowledge of safety procedures to ensuring a safe work environment and reports safety concerns to Supervisor and/or Manager, Operations

* Maintains a current and valid driver s license and insures personal automobile insurance is in force and will be maintained, in at least the amounts required by state law, on any automobile or transportation that is use in connection with Company duties.

* Checks the Company s and other assigned email and communication systems such as REP Online and member assigned email on a daily basis. Utilizes assigned tools within established guidelines. Performs other tasks as assigned including but not limited to working at facilities within 50 miles of principal site as business needs arise.

* Adheres to the Company s Code of Conduct and business standards.

QUALIFICATIONS

* A High School Diploma or GED is required.

* Must be able to communicate effectively in the English language.

* Administrative experience in an office setting; previous release of information, medical records, or other related experience in a healthcare environment is preferred.

* Proven customer service experience and/or training.

* Ability to effectively use computer software and technology as required by the member facility including Microsoft Word and Excel

* Ability to understand and become knowledgeable of Release of Information standards, policies & procedures and HIPAA regulations and to complete work in compliance of these and other standards.

* Ability to read and comprehend simple, healthcare terminology

* Effective verbal and written communication skills.

* Effective organizational skills a must

* Ability to use fax, copier, microfilm machine, and multiline phone system and other required work tools

Ciox provides equal employment opportunities to all associates and applicants for employment without regard to as race, color, national origin, genetic information, religion or religious creed, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability, citizenship status, ancestry, military and veteran status, or any other characteristic as protected by state or federal law. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, benefits, leaves of absence, and training.

Keywords: CIOX Health, Reading , Client Service Representative I, Sales , Reading, Pennsylvania

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Insurance Agents - LIFE INSURANCE LICENSED REQ'D (Baltimore,MD)
Description: CURRENT LIFE INSURANCE LICENSE REQUIRED TO BE CONSIDERED Are you an individual with a strong desire to succeed in the business world and help families at the same time We have a wide range of mortgage (more...)
Company: The Alliance
Location: Baltimore
Posted on: 10/21/2019

Life Insurance Sales Representative - LIFE INSURANCE LICENSED REQ'D (Baltimore,MD)
Description: CURRENT LIFE INSURANCE LICENSE REQUIRED TO BE CONSIDERED Are you an individual with a strong desire to succeed in the business world and help families at the same time We have a wide range of mortgage (more...)
Company: The Alliance
Location: Baltimore
Posted on: 10/21/2019

Customer Service Representative
Description: Seeking customer service representatives that are seeking to work remotely, for a solid
Company: Nationwide Health Benefits Company
Location: Gwynn Oak
Posted on: 10/21/2019


Benefit Sales Producer-Work From Home
Description: We are currently seeking motivated team members to work from home. FT/PT positions
Company: Kuneman Enterprises
Location: Baltimore
Posted on: 10/21/2019

Event Ticketing and Sales Program
Description: Mommy Jobs Online mommyjobsonline.com is now seeking Event Ticketing Agents. The Event Ticketing Sales Program will take inbound customer service calls and will talk to buyers and sellers to answer (more...)
Company: Mommy Jobs Online
Location: Bel Air
Posted on: 10/21/2019

Outside Sales Executive
Description: As a consultative outside-sales professional, the Relationship Manager/Senior Product Manager is responsible for driving revenue growth and bringing in net new business from prospects. This role set appointments (more...)
Company: Heartland Payment Systems
Location: Baltimore
Posted on: 10/21/2019

Part Time Sales Leads Generator - AAFES Baltimore
Description: Seeking Part Time Leads Generators to join our Sales Support Team Job Summary The Home Services division of Sears Holdings Corporation specializes in installed Home Improvement products and the product (more...)
Company: Sears Holdings Corporation
Location: Glen Burnie
Posted on: 10/21/2019

Guest Service Representative - W Washington, D.C. (17000WH7)
Description: Heres To Your Journey with W Hotels W Hotels is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading Hospitality Company, we offer unmatched opportunities for associates to grow (more...)
Company: Marriott International
Location: Columbia
Posted on: 10/21/2019

Commission Sales Representative (Inside Sales)
Description: American Substance Abuse Professionals ASAP is the leading national provider of 'Substance Abuse Risk Management' services for the workplace. ASAP provides substance use evaluations and case management (more...)
Company: American Substance Abuse Professionals
Location: Baltimore
Posted on: 10/21/2019

Licensed Life Insurance Agent - Free inbound leads. Work freedom
Description: Licensed Life Insurance Agent - Industry-best comp plan, total work freedom br br Join the revolutionary ASSURANCE platform, and earn from the industry's best comp plan, selling trusted life insurance (more...)
Company: Assurance
Location: Laurel
Posted on: 10/21/2019

Log In or Create An Account

Get the latest Pennsylvania jobs by following @recnetPA on Twitter!

Reading RSS job feeds