Onsite Sales Specialist
Posted on: May 26, 2023
This position is a critical function in the retention of our customers. The Onsite Sales Specialist will be dealing with customers, via phone, email and will-call. This position will require up-selling techniques, product knowledge and strong customer service skills.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.
Essential Functions Statement(s)
Handle all Customer Pick-up (CPU) orders, all walk-in orders, which will include taking, upselling, entering orders.
Receiving and processing payment of order.
Ensuring complete customer satisfaction.
Crossing products to ensure an order is complete.
Ensuring the security of merchandise in retail area and entering customer data in a CRM.
Perform inside and outside sales functions including quoting, order entry, follow-ups, and light customer visits.
Acting as the on-site wireless expert and supporting the warehouse.
Perform other related duties in the warehouse as directed by Supervisor or circumstances.
Regular and prompt attendance at work is a primary function and requirement of this position.
Accountability - Acceptance of responsibility resulting in anticipation / prevention and problem-solving, which includes identifying problems and issues of varying complexities and finding effective solutions within few guidelines, inside and outside one's job, department or organization.
Attention to Detail - Taking responsibility for a thorough and detailed method of working.
Communication- Actively attend to, convey, and understand the comments and questions of others; shaping and expressing ideas and information with others using the spoken word, as well as expressing ideas and opinions clearly in properly structured, well organized and grammatically correct reports or documents, utilizing language and terminology that is understandable for the reader.
Computer Literacy - Effective and efficient use of computers in the working environment. Proficient in Microsoft Office Suite.
Customer Focus- Knowing the internal and external customers' business needs and acting accordingly; anticipating customer needs; giving high priority to service and customer satisfaction.
Detail Oriented- Pay attention to the minute details of a project or task.
Ethical / Integrity- Demonstrate conduct conforming to a set of values and accepted standards; be truthful and be seen as credible in the workplace.
Functional Expertise - Acquiring and applying functional knowledge in one's own area of specialty.
Initiative- Spotting opportunities within your own circle of influence, anticipating on threats and acting on them; self-starting rather than waiting passively until the situation demands action.
Interpersonal- Get along well with a variety of personalities and individuals; showing consideration for and maintaining good relations with others; acting calmly under stress and strain, and not being hasty or impetuous.
Organized - Being organized or following a systematic method of performing a task.
Persuasiveness- To present an idea or plan in a way that encourages others to adopt a certain stand.
Problem Solving - Identify problems and issues of varying complexities and find effective solutions within few guidelines.
Reliability- The trait of being dependable and trustworthy, which includes being at work during your scheduled times, arriving on-time and ready to perform job functions, and demonstrating accuracy with regards to assigned tasks.
Safety and Security - Supports and complies with safety and security requirements.
Sociability and Networking - Socializing effortlessly with other people; at ease when approaching others or on social occasions and building relationships.
Tactful - Show consideration for and maintain good relations with others.
Teamwork - Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
Time Management- Utilize the available time to organize, follow a systematic method of performing a task and complete work within given deadlines.
High School Graduate or General Education Degree (GED), College Degree preferred, but not required.
Knowledge of wireless products, construction and Telecom industry.
Strong background in customer service and/or counter, phone and face-to-face selling, preferred two (2) years of experience in the Telecom industry.
At least one (1) year experience in Outbound/Shipping functions, but not required.
Basic knowledge of picking and shipping procedures, including carrier requirements.
The ability to correspond in a professional manner with both internal and external customers.
Will require extensive use of a computer. Previous experience and/or training with Windows, Microsoft Word, Excel, Outlook, Order Entry Database, Axapta and ITL.
Computerized shipping/tracking programs such as FedEx and UPS Online.
General knowledge of how to use a calculator, scanner, copy machine, fax machine, printer, telephone and various standard office equipment.
Certificates & Licenses
Fork lift operator preferred, but not required.
Must regularly lift and/or move up to thirty pounds, frequently lift and/or move up to fifty pounds and occasionally lift and/or move more than one hundred pounds.
Primary language used to perform this job is English.
Keywords: PerfectVision, Reading , Onsite Sales Specialist, Sales , Middletown, Pennsylvania
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